Privacy Policy

The Children’s Hospital Charity is committed to protecting your privacy. This policy explains how we will handle the personal information you provide and what we learn about you from your visit to our website.

By using this website you consent to the collection, use and transfer of the information that you provide to us in accordance with the terms of this policy. In the event that you do not agree with our Privacy Policy then please do not use this site.

We reserve the right to edit the contents of this website, including this privacy policy, at any time by posting such changes on the website. Your continued use of this website following the posting of any such changes will constitute your acceptance of the revised privacy policy.

Data Protection Act 1998

We are conscious of our responsibilities as a ‘data controller’ under the Data Protection Act 1998. We will endeavor to ensure that any personal information we obtain and use will always be held, used, transferred, disclosed and otherwise processed in accordance with that Act and comply with all other applicable data protection laws and regulations.

Information collection

If you register with this website, or fill in a form on this website, you may be asked to provide information about yourself including your name and contact details. This information is personal information that can be used to identify you.

We may also collect information about your usage as you and others browse and use our website (see section on cookies), as well as information about you from messages you post to the website and emails or letters you send to us. We may also track which pages users visit when they click on links in emails sent by the charity.

We may collect information on your IP address which is used by your computer every time you connect to the internet. Your IP address is a unique number that is used by your internet service provider to identify your computer when it’s accessing the internet. IP addresses are automatically collected by our web servers so that data (such as the web pages you request) can be sent to you.

Web server log files are used to record information about our site, such as system errors. Log files do not contain any personal information or information about which other sites you have visited.

Use of the information we collect

Your personal information will be used for several general purposes, including:

  • Providing information that you have requested
  • To create an account for you so we can handle your enquiries for administration purposes
  • Personalising your experience on the website, providing access to some areas of the website, keeping you up to date with services which may be relevant to you.

We may need to share this information with our service providers or associated agencies.

We may analyse the personal information we collect about you and add publicly available information to create a profile of your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and with the most relevant information.

Where relevant, you are given the opportunity to opt-in, or opt out, to receive information which you may find interesting in the future. This may include Charity news and updates via email, post, telephone or fax. If you no longer wish to be contacted in the future, please follow the instructions on the specific mailing list, contact the Charity on 0114 271 7203 or email

Data retention

The Children’s Hospital Charity will retain the personal information provided by you for as long as is reasonably necessary for the purposes listed in this policy in accordance with the Data Protection Act 1998.

Disclosure of information

The information you provide to us will be held on our computers, or the computers of one or more of our suppliers. The data we collect from you may be transferred to, and stored at, a destination within the UK. It may also be processed, in accordance with this privacy policy, by staff who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing and processing.

We will also pass information on the usage of our website onto third parties, but this information and any information derived from it will only be used by that third party to analyse usage of the site and report back to The Children’s Hospital Charity.

We may disclose personal information in response to legal process, for example, in response to a court order. We may also disclose such information in response to a law enforcement agency's request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with our terms and conditions of use, or as otherwise permitted or required by law and consistent with legal requirements.


The Children’s Hospital Charity’s website utilises a standard technology called 'cookies'. A cookie is a very small file of letters and numbers which are downloaded onto your device, if you agree, when you access certain websites. We use cookies to enhance the online experience of our visitors and to better understand how our sites are used. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

Cookies are created when you load a particular website. The website sends information back to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server. We use first party cookies in analytics, to provide overall statistics and in order to monitor how the site is being used. Information about opting out from Google Analytics can be found on

We link to third party services, including PayPal and Eventbrite. Each site uses cookies in different ways, and have their own cookie policies.

Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you change your settings so cookies are refused, it is possible that some areas of our site will not function as effectively when you view them. For information on what cookies can and can't do, and about disabling cookies please visit All About Cookies.


Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures to protect the information provided by you, the charity cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use appropriate security procedures and features aimed at preventing any unauthorised access, unlawful processing, accidental loss, destruction or damage.

Accessing and updating your information

You are entitled to see a copy of the information that we have collected from you and that we maintain. If you wish to do this, please email us at

You may ask us to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up to date. You may also request that we cease from processing your personal information and that we delete this from our database or records. Please note that it may be impossible to completely delete your information because of back-ups and records of deletions.

We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.

If you are aged 16 or under please obtain permission from your parent/guardian before you provide The Children’s Hospital Charity with personal information.

Photographs and Films

For all individuals under 18 years permission will be sort from a parent or guardian with a consent form. The consent form will seek permission for the child to be photographed and/or filmed for publicity purposes for The Children’s Hospital Charity.

The photographs, video and/or audio may then be used in posters, advertisements, newspapers, magazines, videos and/or other promotional material including websites, either now or in the future. All photos/video/audio will be used to promote the children’s hospital charity and help us to raise more money for the hospital.

Consent forms will be held in a secure location and the Charity which will be updated regularly with any informed circumstance changes.

Links to external sites

This website contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to this website, so when you are moving to another site which collects personal information you should always read the privacy policy relating to that website.

We do not pass on any personal information you have given us to any other website operators.


For all comments, queries and other requests relating to our use of your information, please email